Last updated: 1 October 2026
Marlow Padel Club is operated by Marlow Explorers.
This privacy policy explains how we collect, use and protect personal information when you visit the Marlow Padel Club website, join our community, express an interest in playing, book a session or communicate with us.
Information we collect
We may collect information including your name, email address, telephone number, padel interests, playing preferences, approximate playing level, availability and any other information you choose to provide.
If you book or pay for a session, we may also retain information about your booking and payment, such as the session booked, amount paid, date of payment and payment reference.
If you pay by bank transfer, your bank and our bank will process the transaction. We do not require you to provide us with online banking credentials or other security information.
If we introduce card or online payments in the future, payments may be processed by a third-party payment provider such as Stripe. Card details would normally be processed securely by the payment provider rather than stored directly by us.
We may also receive limited technical information when you use our website, such as device, browser and website usage information.
How we use your information
We use personal information where necessary to:
manage the Marlow Padel Club community and interest list;
contact you about padel sessions, games and availability;
match players and organise games;
manage bookings and payments;
communicate with you by email, telephone or messaging services such as WhatsApp;
respond to questions or requests;
maintain financial and administrative records;
operate, secure and improve our website and services; and
comply with legal, accounting and regulatory obligations.
Where you have separately chosen to receive marketing, we may also contact you about relevant padel trips, holidays, events and other experiences offered through Marlow Padel Club or Marlow Explorers.
We do not sell your personal information.
Our lawful bases for using your information
Different lawful bases apply depending on what we are doing with your information.
When you book a paid padel session or other service, we process the information necessary to arrange and provide that service on the basis that it is necessary to perform our contract with you or take steps at your request before entering into that contract.
We rely on our legitimate interests where appropriate to operate and administer Marlow Padel Club, organise games, communicate with members of the community, maintain appropriate business records and improve our services.
We may process certain information where necessary to comply with legal obligations, including accounting and tax requirements.
Where we ask for your consent to receive optional marketing communications, we rely on your consent. You can withdraw that consent at any time.
Email and WhatsApp communications
We may contact you by email, telephone or WhatsApp in connection with your interest in Marlow Padel Club, availability for games, bookings, payments or other activities you have requested information about.
These service and community communications are separate from optional promotional marketing.
We will only send additional marketing about padel trips, holidays or similar opportunities where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing communications at any time.
Who we share information with
We may use trusted third-party service providers where necessary to operate Marlow Padel Club.
These may include website and hosting providers, form providers, email and communications providers, WhatsApp/Meta, banking providers, payment processors, website analytics providers and other technology providers that support our operations.
Where third parties process personal information on our behalf, we expect them to handle it appropriately and in accordance with applicable data protection law.
We may also disclose information where required by law.
International data transfers
Some of the technology and communications services we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that relevant safeguards are in place as required by UK data protection law.
Website analytics and cookies
Our website may use cookies and similar technologies that are necessary for the website to function.
We may also use website analytics and SEO tools, including services connected through tools such as Rank Math, to understand how the website is being used and improve its performance.
Where consent is legally required for a particular cookie, tracking technology or analytics service, it will not be activated until you have given the appropriate consent.
Where UK law allows limited statistical or functional technologies to be used without prior consent, we will provide appropriate information and any required method of opting out.
We may update the technologies used on the website from time to time.
How long we keep information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
Community and interest-list information will generally be retained while you remain interested in or involved with Marlow Padel Club. We will periodically review inactive records and may remove information where there has been no meaningful interaction for approximately 24 months.
Booking, transaction and financial records may be retained for longer where this is necessary for accounting, tax, legal or record-keeping purposes.
Where someone opts out of marketing, we may retain limited information about that preference so that we can ensure they are not contacted again for that purpose.
Your rights
UK data protection law gives you a number of rights in relation to your personal information, depending on the circumstances. These may include the right to access information we hold about you, correct inaccurate information, request deletion or restriction of your information, object to certain processing and withdraw consent where processing is based on consent.
You also have the right to object to the use of your personal information for direct marketing at any time.
Contact us
For questions about this privacy policy, our use of your personal information or your data protection rights, please contact:
Marlow Explorers / Marlow Padel Club
Email: padel@marlowexplorers.co.uk
Complaints
If you have concerns about how we have handled your personal information, please contact us so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available at ico.org.uk.
Changes to this policy
We may update this privacy policy when Marlow Padel Club develops, when we introduce new services or where our legal or regulatory obligations change.
The latest version will be published on this website.